NŪRA SKIN Support

Your Questions, Answered. Your Glow, Uninterrupted. ✨

Welcome to the NŪRA SKIN Support Center! Whether you have a question, encountered an issue, or just want to learn more about how NŪRA SKIN works—we’re here to help you every step of the way.

Frequently Asked Questions

1. How does NŪRA SKIN analyze my skin?

NŪRA SKIN uses advanced AI and image recognition technology to assess your skin across 16 different conditions. With just a selfie, we evaluate hydration, texture, tone, blemishes, and more—delivering your personalized Glow Score and tailored routine.

2. How personalized is my consultation with NŪRA SKIN?

Very! NŪRA SKIN begins by asking you a few simple questions about your skin type, goals, lifestyle, and product usage. These responses help the AI understand your unique needs and create a truly customized skincare experience—just like a 1-on-1 esthetician consult, but in your pocket.

3. How does NŪRA SKIN provide personalized results?

By combining your skin scan, questionnaire responses, and daily behavior insights, NŪRA SKIN's AI builds a dynamic profile that adapts with you. It recommends skincare routines, products, and tips tailored specifically to your evolving skin condition and goals.

4. Is NŪRA SKIN a medical device?

No. NŪRA is not a medical device and does not provide medical diagnoses or treatments. All recommendations are cosmetic in nature. Please consult a dermatologist for any medical concerns.

5. What should I do if the app isn’t scanning properly?

Ensure your camera has access permissions enabled and you're in a well-lit environment. Hold your phone at face level and wait for the green alignment lights before the auto-capture.

6. How can I delete my account or personal data?

You can request data deletion or account removal by contacting us at info@nuraskin.ai.

7. How often should I take pictures or follow the routine?

We recommend scanning your skin daily to track progress and following your personalized routine consistently for best results.

Need Help with Something Specific?

Report a Bug or Issue

Submit a bug report to help us squash any glitches and improve your app experience.

Suggest a Feature or Enhancement

Have an idea that could make NŪRA even better? Send us your suggestions — we love hearing from you!

Product or Routine Questions

Curious about how product recommendations are made? Learn more here or email us directly.

Still Need Help? Contact Us!

If you can’t find what you’re looking for, our team is here to assist you:

Email: info@nuraskin.ai
Hours: Monday to Friday, 9 AM – 6 PM (CST)

We typically respond within 24–48 hours.

Thank you for being a part of the NŪRA SKIN journey. Your glow is our mission.